Free Domain

All of our shared hosting plans that are prepaid on a 1, 2, or 3 years plan include a free domain. As long as you are a customer with us, we will continue to register this domain for you. We value free domain registrations/renewals/transfers at the current offered rate. Our premium domain management system included in every cPanel account or via DNS management in your idesignHost.com Account Manager.

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Which payment methods do you accept?

We accept online Visa, MasterCard, American Express, Discover credit/debit card payments. Paypal payment to email billing@idesignhost.com Mail payment (U.S. checks and money orders) to: E Century Network 300 W. Valley Blvd. #2252 Alhambra, CA 91803

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When and what fees do I pay?

You will be billed the day you order and that same day at the end of your term. If you order a monthly plan on Jan 3rd, your next bill will be due and automatically processed on Feb 3rd. If you order an annually plan your next bill will be generated and automatically processed that same date in the next year.  Some fee terminology: Setup fee: single time fee charged at the moment a unit of specific resource is ordered or

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How Do I Pay My Invoices?

Login to your account at https://secure.idesignhost.com On top menu bar click on “Billing” > “My Invoices” Click on Unpaid invoice would you like to pay. Select Payment Method and then click “Pay Now” button to continue your payment

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What happens if I’m late paying?

We typically email you invoices around 15 days ahead of their due dates, and if you’ve got a card on file, we’ll automatically attempt to debit it when due. If you cannot pay an invoice by the due date, please contact us via the helpdesk so that we can make alternative arrangements – we’ll always do our best to work with you if you have difficulty making payment. If you miss the date, we’ll send you reminders in the coming

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How do I cancel my service?

We’re very sorry to see that you may wish to cancel your service. If you are experiencing any issues or have any concerns, please contact our staff so we can assist you and correct any problems you may be encountering. If you still wish to cancel, you can follow the simple steps below. Log into the client area at cl.ecartcenter.com Click on “Services” and click on “My Services” Find your service account listed and click on the “View Details” button

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My account has been suspended. What should I do?

If your account has been suspended, it could be for a number of reasons as outlined below: 1. Non Payment Although we make every effort to contact you, we do suspend accounts for non payment if we do not hear back from you within a reasonable timescale.  The majority of accounts suspended for non payment can be automatically unsuspended by paying any unpaid invoices on your account. If your account isn’t automatically suspended after paying any outstanding invoices, please raise a

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